What data providers do I have access to?
The data available to you depends on your organization’s licensing agreement. For a complete list of the data providers included in your license, please contact our Customer Success team.
To explore the full range of datasets offered by SpatialKey, visit our Data Marketplace.
I’m a Maprisk customer, can I migrate to SpatialKey?
Yes—Maprisk customers can migrate to SpatialKey.
To get started, please reach out to your Customer Support Executive, who can walk you through the migration process, timelines, and any setup considerations specific to your organization.
What’s the difference between Map Analyst and Analyst?
Map Analyst and Analyst are two different applications in SpatialKey, each serving distinct purposes:
Analyst is SpatialKey’s flagship multipurpose geospatial application. It’s designed for flexible, open-ended spatial analysis without being tied to a specific workflow. You simply open a dataset and start inspecting your data visually. Analyst’s features form the foundation for all of SpatialKey’s purpose-built applications.
Map Analyst (sometimes spelled without a space as MapAnalyst) is a legacy application that uses Adobe Flash technology. Because Flash is no longer supported by browsers, Map Analyst requires the SpatialKey Client for Windows to run on your desktop.
The primary replacement for Map Analyst is the Analyst application. Analyst delivers most of the functionality users relied on in Map Analyst, with a few exceptions for advanced features. The SpatialKey team has a clear roadmap to bring those advanced capabilities into Analyst over time, ensuring continuous improvement and innovation.
Key Technical Difference:
- Analyst runs directly in your browser
- Map Analyst is a legacy application and requires SpatialKey Client for Windows to function
Both applications share similar mapping capabilities and visualization features, but Analyst is the more modern, browser-based solution for general spatial analysis work. Map Analyst is a legacy application maintained for users who need its specific functionality and have the Client installed.
If you’re just getting started with SpatialKey or need general geospatial analysis, Analyst is the recommended application to use.
How do I check if SpatialKey is experiencing downtime?
SpatialKey itself rarely experiences outages. In the event of a service disruption that may impact access or functionality, we proactively communicate updates to affected users through in‑app notifications and, when appropriate, an email from your Customer Experience representative.
If you believe you’re experiencing an issue and haven’t seen a notification, please reach out to our Customer Success team so we can investigate and assist. Our team is always here to help and will work quickly to understand and resolve any concerns.
How do I investigate why my dashboard performance is slow?
Dashboard slowness is most often caused by large datasets—millions of records will load and render more slowly than thousands—especially if multiple large datasets are used in the same dashboard. Performance can also be impacted by the complexity of shapefiles, as highly detailed geometries take longer to draw and process.
If you’re experiencing performance that feels out of the ordinary, please reach out to our Customer Success team so we can take a closer look and help identify possible improvements.
Why is my Underwriting analysis taking so long?
In most cases, if you’re running a single location with just a few standard reports, the results should come back in mere seconds. Underwriting analysis typically takes longer when you’re working with a very large schedule—such as hundreds or thousands of locations—or running many different reports. Accumulation reports in particular can require more time, since they analyze combined exposure across an entire portfolio, which becomes more complex as the portfolio grows in size and density.
What is the best way to share SpatialKey analytics with external partners?
The best way to share analytics with external partners depends on whether they have access to your SpatialKey organization. If your partner has a SpatialKey account within your org, you can simply grant them permission to the dashboard and its underlying data; if they do not, you can share insights by sending screenshots or exporting and sharing the underlying data files.
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